To get started, ensure credentials and fees are configured. See Work Number Getting Started for details.

The Work Number results will follow this basic workflow:

The Submit to Work Number option will take you to the Employment Verification Researcher Assignment screen. Since Work Number is SSN based you can send all of the EMPV searches on the report to Work Number to attempt a match or you can opt out searches you know are not in the Work Number database.

To access the Work Number Results queue, navigate to Report Management, then Work Number Results. This permission is dictated by the "View Results" option in the administrator's permissions.

There are 3 sections to the Work Number Results Queue:

By default, The Work Number Results queue will display the combined queue of All.

Each column is sortable by clicking the appropriate header value. Filtering can be done by the client or subject name column by typing the filter value into the filter box.

Clicking the search ID will open the report level view. Clicking the applicant's name will open the Work Number Results Matching screen.

The Work Number Results Matching screen will show all of the information that was provided for each applicant for each of their employment verifications.

It will also show all of the information that is provided back by the Work Number for the applicant's employment, matching between what information was provided to what was returned.

From the above matching screen, clicking on a result and a request will match up employments. The screen is sorted into two lists; the employers and work history that the applicant provided on the right, and the employment history for the applicant in The Work Number's database on the left.

Click one from each side to match a result to a request. Employments can be sorted by using the sorting drop to reorder. Currently available to sort by Start Date, or Company Name. Please note that different date formats may effect the sorting.

Once Matched, set the status of the match. This would either be Verified, or Verified w/Discrepancy (can trigger the QA process). Matches can be undone by clicking the matched entity to redisplay the employment details. Clicking either of the employments from here will un-match the results.

Comments can be entered for any work number fields that are not part of the typical EMPV search, such as "re-hire" date. The comments will appear in the same "verified" box available to also be edited in QA.

The status "Verified w/Discrepancy" is a possible completion option. This option should help draw attention to information that is somewhat correct but may have a variation from what the applicant entered.

The status "Verified w/Discrepancy" will apply to the final report if chosen, or if QA settings are set to review "verified results".

After completing all the matches the processing is completed by clicking the confirm button at the bottom of the screen. The system will then prompt a confirmation box, which provides a rundown of the searches, which were matched, which were not, and what will happen next to the searches in question

In the example screenshot above, there is one match that was verified. The client's QA settings are to send Verified employment histories to QA, so the system is showing this match as going to QA next.

Two EMPVs were provided by the applicant, but The Work Number did not have any work history to match it to. These will be sent to the default researcher for the Employment Verification Search type.

The remaining items were found by The Work Number, but the applicant did not provide these will be included on the Work Number results PDF attached to the search, but not ordered as employment verifications.

Click Send to finalize.

If there are no matches to be made, then hit the "confirm" button which will release the orders from this queue and assign back to the original researchers.

Any Work Number requests where we receive a data error will be displayed here for correction/processing.

The integration has been designed with a "Heart Beat" status system, where we continually ping The Work Number webservice for a healthy response.

If we do not receive one in response, The Work Number searches will be resubmitted to the default researcher, or if using Researcher Groups, to the assigned default researcher for the group.

Work Number Getting Started

Work Number FAQ