Skip to main content

March 12, 2020 - Consumer Dispute

Evan Nelson avatar
Written by Evan Nelson
Updated over a year ago

March 12, 2020

New Features

  • We added a new feature to allow the CRA to track and record consumer disputes within the deverus system. You will now have a custom search in which you can order a "Consumer Dispute" and attach it to a current report. This search type can be used to gather additional information, track progress on an investigation and complete any final findings.
    ​
    Additionally, QA users will be able to identify when a subject has an existing dispute already recorded in the system for County or Statewide searches.
    ​
    This will help ensure you are aware of any past disputes for a candidate, thereby helping prevent potentially misreporting the same information again. It will also serve as another alert for your QA team to take extra precaution when validating the information on the report. For more information on using the new feature please see https://deverus.zendesk.com/hc/en-us/articles/360039694332

Fixes

  • We fixed an issue that was causing results from i3 to post to our system multiple times.

Did this answer your question?