To view pending orders in the system, deverus offers two options to pull up a customized queue.
Pending by Zones- A quick summary of pending orders, sorted by age in the system.
Report Finder Filtering- A detailed view of orders in the system, sorted by a variety of filters.
Pending by Zones
Click on Report Management> Pending by Zones
This view will give you the following filters to sort by:
Once you have filtered your view by the appropriate criteria, all pending reports will be sorted by the following number of aging hours in the system.
Black: Over 72 hours
Red: 48 to 72 hours
Yellow: 24 to 48 hours
Green: Less than 24 hours
Under System Settings>Zone Time Setup you can change the time frames to any hours of your choosing.
From this view you have the following information available:
Search ID- The unique identifier assigned to each search in the system. Click on this to receive a pop-up of search details and to enter results.
Summary- A quick overview of applicant information, time ordered and jurisdiction.
Client ID- Unique identifier assigned to each client. Click on this to review client's settings.
Researcher ID- Researcher assigned to process the order. Click on this to review researcher's information
From here a researcher, manager or administrator can pull up their searches needed and click on the search number to view, make notes, change statuses and enter results.
When creating a specific queue in report finder, you may need to use the search status pending along with an additional filter to create a queue view.
Report Finder
Under Report Management>Report Finder you will find a variety of filters to create an advance search view or queue.
This tool may be useful for you if you would like to see all the details available on the search level or if you would like to pull up a list of searches with any combination of these additional filters:
Account- Filter by client, user, client type, researcher or client Manager
Search ID- The unique identifier attached to each search
Vero Client's Search ID- The unique identifier attached to vero connect (legacy integrations)
Client Reference- Reference code created by HR or ATS integration order.
Vero Exchange Transaction
Years Searched- Number of years searched on any time dependent search such as county, state, federal
Posted Date- Date the order was submitted
Completed Date- Date the order was completed
Locations- Countries, states and county jurisdictions
Search Type- The type of search
Search Status- Pending, delayed, need information, researcher editing, QA, complete, verified, not-verified, cancelled, unassign, hold, review
Subject- Filter by last name, first name, SSN, or DOB.
Employer- Filter by company name or number for employer
School- Filter by school name for Education Verifications
Action- Completed report, follow-up queue, flags.
Whole Applicant Report View
The deverus system was built out to process searches with the fastest turn-around time! Most of the filtering options are meant to pull up queues that are broken down by search types, for fast processing. To view a whole applicant's report (all searches within an order that make up a report) filter by "Reports" at the bottom of the page.
Whole report view:
Sort Results
You can also change the order in which the searches or reports are listed in your customized queue. You can choose to have your results listed by search ID, last name, completed date or client name. The order can be chosen to be descending (by date posted newest to oldest) or ascending. These filters default to search type and descending.