The new deverus Applicant Portal is a secure and convenient way for a consumer to store, manage, and share their background check and monitor its progress.

With the Applicant Portal, a consumer can stay informed about the progress of their background check and take necessary actions, like uploading documents, to ensure a smooth and timely completion of the process.

The new applicant portal follows modern best practices for account creation and access. The account creation and login requires Multi-Factor Authentication, requiring the consumer to associate an email address and phone number with their account.

*NOTE* International Phone Numbers are supported, allowing all consumers to receive the required MFA code to create their account.

Users will first be greeted with a sign-up screen, as shown below:

Consumers will requested to input an emailed code to the supplied email address. This ensures they have access to the email address associated with their account.

Next, consumers will be required to supply a phone number. This phone number will be needed as a verification code will be needed to sign in.

The next page will let the consumer type in the code to match their supplied phone number with their new applicant portal account.

Once the account is created, a consumer will be able to access their applicant portal.

Upon login, consumers will be land on the the 'My report' section.

Reports will be updated in real time as they get approach completion. Once a report is completed, the consumer can select 'Download' to keep a personal copy. The report will be downloaded in PDF format, ensuring that it can be accessed conveniently.

Please note that any available consents and disclosures, like those completed during the Swifthire Mobile process, will be available for the consumer to access at anytime.

A consumer may upload documents at any time. To upload a document, the consumer may scroll down to the Upload Documents section.

Once the consumer selects 'Click here to upload documents,' an upload wizard will appear for the user to either drag and drop, or select a file from their native device finder application.

The consumer may encounter a reason to dispute the results of their background check. In this event, the consumer can locate a 'Dispute' button when they view their final report. When selected, the 'Dispute' button will open the email function of their native device to craft an email to the address saved in the Admin Module System Profile settings.
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To make sure that a consumer's rights are maintained, they will be notified via email in the event that pre-adverse action is taken on their background check. The email will state that important legal action has been taken on their report and they must log into the consumer portal to view the legal note.
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When logged into the portal in the event that adverse action is taken on them, the consumer will receive a pop-up guiding them to view their report.

The consumer will have to click this action button in order to view their report. When selected, the consumer will view the Pre-Adverse letter.
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At the bottom of the letter will be an attestation confirming that the consumer has read and understands the content of the letter. When a consumer clicks this button, it will be tracked in the Admin Module for historical purposes.
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Once clicked, the consumer will be able to view their background check report. For more information on the Pre-Adverse/Adverse ordering process on the platform, please visit our Knowledge Base Article here.