Q: Is there a cost associated with Swifthire Mobile and Applicant Portal?
There is a per-applicant charge. Please contact deverus Support for these details.
Q. How do I charge my client for Swifthire orders?
Please see Report Level Invoicing for more information on configuring a client's cost for Swifthire.
Q: How is an applicant notified they have action in the Applicant Portal? Text, Email or both?
Applicants will receive an email notification with login instructions. The applicant will receive a text if their contact number was input during the Swifthire Session.
Q: Are Pre-Adverse/Adverse and 613a letters automated?
These will follow the same process currently in the system. You can setup 613 automation. Adverse letters can be added by the client or the CRA. Once these have been added they will appear before the background check in the client's system. See more information on Pre-Adverse/Adverse/613a letters here.
Q: Will the updated system will allow the applicant to pay for their background check?
Yes the applicant pay option is available in the user settings. For more information, visit our article on Applicant Pay here.
Q: Is the date emails were sent to the applicants shown in the client admin side?
This information is time stamped on the report level view under the activity tab along with the email address where the report was sent.
Q: What happens if the applicant email or other information needs to change between placing the order and the applicant logging into the applicant portal?
You can change the email address using the “change report information” on the report level. email address in the admin module.
Q: Does this new system offer the option to allow the applicant to provide multiple addresses?
Yes, Swifthire Mobile allows for an applicant to add a primary address and add additional addresses.
Q: What if client does not want the applicant to see the final report.
For compliance reasons, the applicant is always able to view the final report in the applicant portal.
Q: Can we customize the name of the "Swifthire" tab in the client module?
Yes, if you got to “System Settings” as an admin, then Swifthire -> Branding. Here you can customize the “Swifthire” name!
Q: Will there be text reminders along with email reminders?
Automated reminders are programmed to send texts along with email reminders if the applicant phone number is available.
Q: What types of documents can be uploaded in the applicant portal?
These file types are accepted: PDF, WordDoc, gif, png, jpeg. The document size limit is 5mb.
Q: Will the CRA or Client receive a notification that a document has been added?
Not at this time.
Q: Will the documents be visible to the Candidate, Client and Admin automatically?
Candidate and Admin - Yes. Consent and disclosure is viewable by client. New documents are visible to CRA Admin for processing.
Q: Where is the release form and proof of other acknowledgements, location confirmation, etc. stored in admin system?
These files are attached to the report and viewable on the admin or client level under report level documents.
Q. Does the view document of electronic sig consent, keep the hand-drawn version of the signature?
Yes, if drawn then the electronic signature is stored in the Acknowledgment And Authorization For Background Check document attached to the report.
Q: The applicant contact info for CRA contact - where is it pulled from and can it be customized?
This is pulled from the default profile setting in system settings. See here for more information on updating this information.
Q: Are international applicants able to use Swifthire Mobile / Applicant Portal if they do not have an SSN?
Swifthire accepts either SSN or a Government ID value to complete. The government ID field is free form. The applicant portal login screen requires only First Name, Last Name, DOB and Email Address to sign in.
Q. What happens if an applicant or the job they are applying for is not located in the U.S.?
If the client is configured for international ordering, then the applicant will be able to enter their international location as a current address during the SHM process.
Q. Will the applicant have the ability to view their report?
The applicant will receive an email with directions to view their report in the Applicant Portal.
Q. What searches are supported by Swifthire Mobile?
Currently the system supports all criminal, verification, and custom searches.
Q. Can the HR client add more a la carte searches to the package?
Yes, when using Swifthire with review, this can be done in the review stage.
Q. Can I configure the applicant phone, SSN, address?
These fields are still available for configuration in Swifthire settings. However, SSN or government ID and email address are always required for Swifthire Mobile.
Q. Does Swifthire Mobile support additional name population?
Yes, the system will populate additional names found on the trace, as well as any names manually added by the applicant (or HR user with review) during the order process.
Q. Can I turn off the text message option after enabling SwiftHire Mobile?
When enabling SwiftHire Mobile, the 'send text link' option is a fixed system option.
Q. Can I customize the verbiage of the SwiftHire Mobile text message sent to applicants?
No, the text verbiage is hard-coded and cannot be modified, but the email verbiage can certainly be customized.
Q. Why is this applicant receiving this "We have detected a duplicate order." message when attempting to submit their Swifthire?
This message is triggered when an applicant attempts to complete a swifthire request for the same package, sent from the same user, using the same email address within 24 hrs. This is put into place to protect clients from erroneous duplicate orders and cannot be disabled. Applicants can use an alternate email address, or wait 24 hrs before filling out the invite.
Q. What do I do if an applicant cannot login to the applicant portal?
For Applicant Portal Trouble Shooting help please click Here!
Q. Why are some applicants receiving this text message?
"Hello. To complete additional documents or view the status of your background check please click on this link: https://txt.codes/AhbpPjcQsxxx To opt-out of future msgs, reply STOP."
This text message is triggered when the report is created, or when additional searches are added to the report.
Related Articles:
Click here for SwiftHire Mobile Overview
Click here for Enabling SwiftHire Mobile in Admin
Click here for Enabling Settings for SwiftHire in the client Module
Click Here Enabling Custom Searches
Click here for Sending SwiftHire Invitations
Click here for Applicant Portal
Click here to Set up Client Branding