Experience the Future of Customer Service: Introducing Charlie AI
We're excited to unveil our latest innovation: Charlie AI. Say hello to instant personalized support! Our AI-powered system understands your needs, provides real-time assistance, and guides you effortlessly through our platform.
This new feature is here to supplement our dedicated Support team, providing you with faster answers and enhancing your experience. Here's everything you need to know:
Getting Started
Accessing the AI: Click the question mark in the upper right corner, near the notification flag, and you'll be connected to the AI instantly.
No Interruptions: The AI stays out of your way until you need it.
Context-Sensitive Recommendations: Keep the AI panel open to receive real-time cues and article suggestions tailored to your workflow.
Search or Ask AI: The built-in search feature can be used to keyword search for relevant Knowledge Base articles, which are displayed in the same panel. The Ask AI tool can be used to ask questions in a conversational format.
Tips for Engaging with Charlie AI
Natural Language: Ask the AI questions as you would a human colleague.
Be Clear and Specific: While the AI is great with natural language, overly vague queries might lead to confusion.
Support and Contact
Additional Support Options: Our support team is still here for you. Use the 'Contact Support' button in the AI or the usual deverus support link to contact support.
FAQs
Q: How do I launch the AI?
Click the question mark in the upper right corner, near the notification flag. Then click Ask AI to receive instant support from Charlie!
Q: What if the AI misunderstands my question?
Be specific and clear. Natural language is supported, but clarity helps.
Q: Can I still reach the Support team?
Yes! Use the 'Contact Support' button in the AI or the deverus Support link.
Q: Will the AI provide real-time recommendations?
Yes, keeping the AI panel open as a sidebar gives you context-sensitive cues.
Q: How can I help improve the AI?
Please give thumbs up or thumbs down to the answers, and feel free to comment on what wasn't right in the chat. Your feedback helps us enhance the AI's understanding.
Join us in experiencing the future of customer service today. We're confident this new feature will make your daily tasks more efficient and enjoyable.
As always, we're committed to supporting you every step of the way!