Quality Assurance is an essential part to any CRA's workflow. When setting up QA settings for the first time, please navigate to System Settings>Quality Assurance Settings
*Expected Record Entry Settings are LEGACY and no longer used*
This section manages notifications if something is sent to QA. You can setup notifications for your own team or your clients. Simply choose what searches require notifications and fill out the email information at the bottom of the page.
You must insert email addresses at the bottom of the settings even if you do not want notifications. Failure to fill out an email for notifications will result in SwiftHire failures is sent to QA.
QA settings can be assessed through the QA tab> settings, or by navigating to the client under Client Information> View Quality Assurance Settings.
Under the QA tab>Result Review Settings>Select the appropriate client.
Options for Configuration
Existing Client
Edit QA settings per client.
New Client
When a new client signs up, these settings will apply.
Mass Update
Update and edit all clients settings at once.
You can use the following options to make changes:
Check all records- criminal searches with records will go to QA
Uncheck all records- this will remove the setting that sends records to QA
Check on clears- this will send all of that search type to QA, even clears
Uncheck on clears- this will remove the setting that sends cleared searches to QA