Use the HR Module to place standard background screening orders and track applicant activity throughout the screening process. A standard (manual) order is used when you have already obtained the applicant's consent and disclosures and are entering their information directly.
Create a New Standard Order
To begin a new background screening order, log into the HR Module and either:
Hover over New Order and select Standard Order, or
Click New Background Check
Ordering takes place across four steps, shown in the progress bar at the top of the page: Select Package → Subject Info → Configure → Review.
Ordering on Behalf of a Branch
This section applies only if your account has multiple branches (also called locations or child accounts) and you have the "Order for Branches" permission enabled. If that doesn't describe your account, skip to Choose Your Screening Package.
To place an order for one of your branch accounts, hover over New Order and select Branch Order. The system will prompt you to select the appropriate Branch and User, then click Continue.
If applicable to your account, the system will then prompt you to select the type of order you are placing for this branch. Select Standard Order to continue with the steps below.
Notes: The selected branch name will then display in the ordering screen, and you can complete the order using the same steps below. The completed background check will be delivered to the selected branch user according to that user's settings — not the settings of the user who placed the order.
Choose Your Screening Package
Select a screening package, bundle, or individual searches for the order. Available options vary by account, and each card displays the searches included in that option. If you previously saved a draft order, you may also be able to resume it from this page.
Options are grouped into:
Company Packages — prebuilt packages configured for your account
Bundles — predefined groups of searches with a la carte pricing
Individual Searches — build a custom screening by selecting individual search types
The Order Summary panel on the right functions as your running cart throughout the ordering process. As searches are added, removed, or updated, it displays the selected searches and the estimated order total.
Note: Available packages, bundles, searches, and ordering options vary by account. If you do not see an option referenced in this article, it may not be enabled for your organization.
Once you have made your selection, click Continue to move to the Subject Info step.
Enter Subject Information
Enter the subject's personal details, including any required fields such as:
First, Middle, and Last Name (check Not Applicable if there is no middle name)
Country
Date of Birth
Social Security Number
Under Contact Information, enter the subject's email address and phone number. Click Add Additional Email to include more than one email address for the subject.
Required fields may vary depending on your account settings and the searches being ordered. The system will notify you if any required information is missing before the order can be submitted.
Additional Subject Information
Still on the Subject Info step, scroll down to complete the remaining sections. Depending on your account settings, you may be able to:
Enter a Reference Code (plus a second and third reference code) — your internal tracking, billing, or department code, stored with the report and shown on the detailed invoice, if applicable
Enter the subject's Current Address (Street Address, City, State, ZIP)
Check Subject has additional addresses to add previous addresses or alternate locations
Check Subject has used other names (aliases, maiden names) to add previous names, maiden names, or aliases
Note: Depending on your account configuration, alias names and associated addresses may be automatically populated from SSN Trace (Past Address History) results, in which case you may not need to enter them manually here. If your account is set up this way, review the auto-populated entries for accuracy before continuing.
Report Delivery Options
Check Send a copy of the report to a third party to email a copy of the completed report to an additional recipient. When checked, enter the email address where the copy should be sent. The report is still delivered to you as usual; this option only adds a copy for the third party.
Consent on File
Before continuing, you must check the required Consent on File box, certifying that the proper FCRA disclosures and authorizations are already in place for this order. The full certification reads:
I hereby certify that the consumer has already been provided with a written Disclosure and their written Authorization has been obtained, that the appropriate adverse action process will be followed, where applicable, that this consumer report is being obtained for employment purposes, and that the information from the consumer report will not be used in violation of any applicable Federal or State equal employment laws or regulations, all in accordance with the requirements of the federal Fair Credit Reporting Act, 15 U.S.C. §§ 1681 et seq. Furthermore, I understand and acknowledge that the background screening components have been selected by the End User based on its own hiring and compliance requirements.
Upload Documents
Under Upload Documents, click to upload or drag and drop any supporting documents for this subject (for example, a driver's license or consent forms). Accepted formats are PDF, JPG, PNG, and DOC, up to 10 MB each.
Once all required information has been entered and the Consent on File box is checked, click Continue.
Configure Searches
Depending on your account settings, some location-based searches may automatically populate based on the subject's current address and address history. Review any auto-populated jurisdictions to confirm they are accurate before submitting the order.
Other searches require additional information before they can be ordered. Examples include:
Employer information for employment verifications
School information for education verifications
License details for a motor vehicle report
Searches that require additional information will display the appropriate fields. Complete all required details before proceeding. Searches that are not needed may be removed using the X icon, depending on your account settings.
Once all required search information has been completed, click Continue.
Review and Submit the Order
Review the order details, including:
Subject information
Selected searches
Uploaded documents
Estimated cost
If changes are needed, click Edit next to Subject Details to return to the Subject Info step, or Edit next to Ordered Searches to return to the Configure step.
Confirm Accuracy and Submit
In the Consent & Disclosure section, check I certify the information provided is accurate:
I confirm that all information entered for this background check request is accurate to the best of my knowledge.
Note: This accuracy confirmation is separate from the Consent on File certification on the Subject Info step. Consent on File certifies that the required disclosures and authorizations are in place; this box confirms that the information you entered is correct.
When you are ready, click Submit Order. If any required information is missing, the system will prompt you to make corrections before the order can be submitted.
Note: Orders placed manually within the HR module will display the ordering user’s name next to the 'Posted' time stamp on the search card when viewed in the Admin module.
Save as Draft
If you are not ready to submit an order, click Save as Draft to save it and return to it later. Draft orders can be reviewed, edited, and submitted once all required information has been completed.
Note: Draft orders remain associated with the user who originally created them.