WorkProof Error Message Update
What's New: We've improved the clarity of error messages for WorkProof orders in the search card activity log.
Impact: If you encounter an issue with a WorkProof order, you'll now see a more informative message guiding you on the next steps.
New Message:
"WorkProof Submission failed. Please verify information provided matches IRS records."
Goal: This update aims to make your experience smoother by providing clearer guidance when something doesn't go as planned.
Swifthire EMPV Note Update
What's New: We've enhanced the user experience on Swifthire Mobile, focusing on the employment verification (EMPV) step.
Impact: When completing this section, the applicant will now see a note indicating that they may receive an additional email for further consent.
New Message:
"Important Note: If we have trouble contacting an employer for verification, we may ask you to provide supporting documents or to complete additional authorization forms needed to request the verification information from other third parties [such as the IRS]."
Goal: This update is designed to provide a clearer understanding of what to expect, minimizing surprises along the way.