If the information entered into the Form I-9 is incomplete or input incorrectly, E-Verify will respond to it with an Error Message. An Error Message means that E-Verify could not query the applicable government databases (Social Security Administration (SSA) or Department of Homeland Security (DHS)) based on the information transmitted.
If information inputed is incomplete or incorrect, the submission should be cancelled and resubmitted with the fields corrected. Below is a list of E-Verify error codes and meanings to help resolve issues.
Case Status Error Message | What it means and how to fix it |
Photo Matching Required | Match the photo presented on the E-Verify Dash Board with a copy of the ID presented. Select the appropriate response in E-Verify indicating if the photo is the ID presented in question or not. |
OverDueVerifyReason cannot be NULL | Employee was not verified within three days of their first day of employment. Please unlock Section 2 of the Form 1-9 and re-enter the info with the same dates. This will prompt the overdue reason to appear. Please indicate an appropriate overdue reason for the delay in verification. |
E-Verify failed due to unacceptable documents combination in Form I-9 | Document combination used is invalid. Please verify that the documents selected on Section 2 make sense in light of selections made on Section 1.(e.g. Employee attests to being a U.S. citizen but presents an employment authorization document (EAD) card). |
Invalid input field format, length/format (Receipt Number) | Refers to invalid information on Section 2 documents. I-766 should be three alpha and 10 numeric. This is the card number, not the USCIS number from the EAD. |
Invalid input field format, length/format (194 Number) | Length of entry is invalid. Alien number should be nine numeric digits. Add leading zeros at the start of the number to make it nine digits, if needed. |
Invalid input field format, length/format (Card/Receipt Number) | Refers to invalid info on Section 2 docs. 1-766 should be three alpha and 10 numeric. This is the card number, not the USCIS number from the EAD. |
Invalid input field format, length/format (Visa Number) | Length of entry is invalid. Should be eight alpha-numeric. |
Required input field (DMVDocumentNbr) is null | Required field not entered. |
SSA Tentative Nonconfirmation (TNC) | Standard TNC message - review TNC with the employee. |
The List B or C document is invalid for citizenship code | List B and C docs don't make sense with regards to employee's citizenship status. |
DMVDocumentld must be between 8 and 14 alpha-numeric characters | Entry for Document number field too long or too short. |
Invalid input field length/format (Aka) | The Other Names Used field will only accept alpha characters and spaces. No commas, slashes, periods, numbers or other special characters are allowed. |
Invalid input field length/format (SSN) | Length of entry is invalid. SSN likely not entered on Section 1 of the Form I-9. |
An unexpired document is required (DocExpDate) | List A, B or C document is expired. |
Invalid input field format, length/format (Alien Number) | Length of entry is invalid. Alien number should be nine numeric digits. Add leading zeros at the start of the number to make it nine digits, if needed. |
IQ-Invalid closure code for the current state of the case | IT issue. Contact your Payroll Service Representative for assistance. |
ORA-01403: no data found | IT issue. Contact your Payroll Service Representative for assistance. |
OverDueVerifyReason must be NULL | Employee is not overdue, an overdue reason may not be entered. |
OverDueVerifyReason value is invalid | Legacy error due to government shutdown. Should not occur any longer. |
OverDueVerifyReasonOther cannot be NULL | Overdue reason indicated as Other so additional info must be provided. Please type in an overdue reason in the field provided. Cannot be blank. |
Required input field (Card/Receipt Number) is null | Required field not entered. |
Required input field (CountryOfissuance) is null | Required field not entered. |
Required input field (Hire Date) is null | Required field not entered. |
Required input field (Last Name)is null | Required field not entered. |
Required input field (List B Document)is null | Required field not entered. |
Required input field (Receipt Number)is null | Required field not entered. |
Review and Update Employee Data - Resolved on: 04/12/2012 | DHS or SSA stepped in and pushed things along. DHS or SSA reviewing submitted information. Final disposition not yet available. |
SSA EMPLOYMENT AUTHORIZED | Employee OK to work. Final step is to close out the E-Verify case. |
SSA Final Nonconfirmation - Resolved on: 02/09/2014 | Employee NOT OK to work. You must term employee if TNC cannot be resolved. |
SUCCESSFUL | Review case for valid next steps. SUCCESSFUL result only means E-Verify was able to successfully query the DHS or SSA database. This does not necessarily mean the employee is eligible to work. |
Supporting Document ID must be NULL | IT issue. Contact your Payroll Service Representative for assistance. |
System error submitting Initial Verification.Additional Details Print Here | See error message, usually due to DHS system being down. Resubmit in 1-9 module at bottom of Section 2. |
The (CountryOfissuance)field must be NULL | IT issue. Contact your Payroll Service Representative for assistance. |
The document expiration date cannot be more than 10 years in the future (DocExpDate) | Expiration date too far in the future to be valid. |
The Hire Date must be between 11/07/1986 and the current date + 365 days | Hire date cannot be future dated over one year. |
The Passport field should be null | IT issue. Contact your Payroll Service Representative for assistance. |
The Passport Number must be NULL | IT issue. Contact your Payroll Service Representative for assistance. |
The Receipt Number must be NULL | IT issue. Contact your Payroll Service Representative for assistance. |
USER'S EMPLOYER ID DOES NOT MATCH CLIENT COMPANY'S EMPLOYER ID | Incorrect account ID set up. The client ID being used does not exist under our agent ID. Please contact your Payroll Service Representative. |
ALIEN NUMBER IS NULL | Alien Registration number/USCIS number on Section 1 not filled in. |
Card Number must be exactly 3 alphabetic characters [A-Z] followed by 10 digits [0-9] | List A, B or C document number is not in the correct format. |
Case Incomplete | Review E-Verify case for next steps. |
CLIENT COMPANY IS NULL | The code is not set up for E-Verify correctly. Please contact your Payroll Service Representative. |
DHS Tentative Nonconfirmation (TNC) | Standard TNC message - review TNC with the employee. |
DMVDocNoExpirationDate must be null | Expiration date should be blank. |
DMVDocumentld must be alpha-numeric | Bad characters used in document number field. |
Document expiration date cannot be more than 10 years in the future from the current date | Expiration date too far in the future to be valid. |
Employment Authorized | Employee OK to work. Final step is to close out the E-Verify case. |
ESB Error | IT issue. Contact your Payroll Service Representative for assistance. |
ESB Timed out | IT issue. Contact your Payroll Service Representative for assistance. |
Foreign Passport Number or No Foreign Passport Number must exist (but not both) | Documents need to be Foreign Passport with 1-94 first, then Form 1-94 (Arr/Dep record). Cannot be Form I-94 first or we receive this error. |
Hire date must be greater than birth date | Birth date likely incorrect. |
Invalid Birth Date | Birth date likely incorrect. |
Invalid Card Number/Citizenship Status/Document Type combination | Document combination used is invalid. Usually they claim Alien Authorized to Work on Section 1 and use I-551 on Section 2. This is not valid. Alien Authorized to Work should use temporary I-551.If using non-temporary I-551, they should indicate Lawful Permanent Resident Alien on Section 1. |
Invalid DocType | Document type selected is invalid. |
Invalid input field format, length/format (First Name) | Length of entry is invalid. Only alpha, spaces and single quotes allowed. |
Invalid input field format, length/format (Last Name) | Length of entry is invalid. Only alpha, spaces and single quotes allowed. |
Invalid input field format, length/format (Passport Number) | Length of entry is invalid. Generally six to nine characters for U.S. |
Invalid input field length/format (Middlelnitial) | Length of entry is invalid. Use one letter only, no period. |
Invalid Issuing Authority List B or C Document ID | Invalid Issuing Authority used. Cannot be blank. |
Invalid or missing input field(CLIENTCOMPANYID) | IT issue. Contact your Payroll Service Representative for assistance. |
INVALID START DATE + EXPIRE DATE COMBINATION | May not be set up for E-Verify. Please contact your Payroll Service Representative. |
Additional Error Messages:
Description:
[ATTRIBUTE_CASE_EMPLOYEE_EMAIL_MATCHES_CASE_CREATOR_EMAIL]: Fields "employee_email_address" and "case_creator_email_address" can not equal each other.
Solution:
The HR User email address cannot be the same as the applicant email address. You will need to enter a different applicant email address on the report, using Change Report Info, and save. The retry process should pick up the E-Verify case successfully on the next attempt.
Description:
[CASE_STATUS_CONFLICT]:Case is not in the correct state for this operation.
Solution:
This error typically resolves itself within a few minutes after the retry process runs. Please submit a Support ticket if it does not self-resolve.