The Verocity system automatically calculates researcher turnaround times for you, so that you can analyze the search times for any researcher in reviewing the performance of that researcher. Turnaround times are calculated using a 24hr clock, excluding weekends. The system simply averages the times for all searches for that researcher (per search type); the times are measured as the difference between when the search is assigned and when results are entered.
In addition, if a search is re-submitted from one vendor to another, the time measurement starts over as of the time of the resubmission, so that the new vendor is not penalized by the amount of time the search was assigned to the original vendor. Note that incomplete or cancelled searches are not factored into turnaround time.
For Researcher turnaround times, there is a standard report provided in the Reports section. From the dashboard view, select the Reports link on the left and then the Researcher Completion Times link under Providers to see the turnaround times by researcher.